Refund & Cancellation Policy

Last Updated: August 29, 2026

At Core Harbor Base, we provide high-touch, customized professional advisory services, storefront diagnostic audits, and creative strategy blueprints. Because our work involves significant allocation of senior analyst time and customized research, the following Refund and Cancellation Policy outlines the conditions under which refunds, cancellations, and rescheduling are handled.

1. Fixed Diagnostic Audits (Comprehensive Audit & Strategy Packages)

A. Initial Deposit & Slot Reservation

To reserve a 10-day diagnostic audit window, clients submit a 50% deposit upon project confirmation. This deposit commits our senior analyst time exclusively to your application listing.

• Cancellations 5 or More Business Days Prior to Audit Start: If you cancel your scheduled audit at least five (5) business days before the scheduled discovery intake date, you will receive a 100% full refund of your deposit.
• Cancellations Less Than 5 Business Days Prior to Start: Cancellations made within five (5) business days of the scheduled start date are eligible for a 50% refund of the deposit to cover preliminary research and scheduled capacity allocation.
• Work Already Started: Once the discovery intake phase has commenced and data analysis of your store console has begun (Day 1 of engagement), the deposit is non-refundable.

B. Final Balance & Deliverables Delivery

The remaining 50% balance is invoiced upon delivery of the final written diagnostic dossier and completion of the 60-minute strategy debrief call. Because the customized intellectual property and analysis have been transferred, final engagement fees are non-refundable once the diagnostic dossier has been delivered.

2. Rescheduling Policy

We understand that release dates and sprint schedules change. You may reschedule your audit window under the following terms:

• Advance Reschedule (3+ Business Days Notice): You may reschedule your audit start date to another available calendar window within 60 days at no additional charge.
• Late Reschedule (< 3 Business Days Notice): A rescheduling administration fee of 10% of the engagement value may apply if schedule changes disrupt confirmed analyst capacity.

3. Ongoing Experimentation Advisory Retainers

For monthly ongoing experimentation advisory agreements:

• Notice Period: Retainers may be cancelled by either party with thirty (30) days written notice prior to the start of the next billing cycle.
• Prorated Refunds: Fees paid for the current active monthly cycle are non-refundable once the first bi-weekly strategy session of that month has taken place.

4. Non-Refundable Items & Scenarios

The following scenarios are strictly non-refundable:

1. Completed diagnostic dossiers, custom product page blueprints, and creative brief wireframes that have already been delivered to the client.
2. Missed strategy debrief sessions (“no-shows”) where the client fails to attend without prior notice (we provide one complimentary rescheduling for missed sessions).
3. Client dissatisfaction arising from third-party platform policy changes enacted by Apple Inc. or Google LLC outside our control.

5. Refund Request Process & Timeframes

To submit a refund or cancellation request:

1. Submit Formal Notice: Send an email to info@core-harborbase.click with the subject line “Refund/Cancellation Request – [Your App Name & Invoice Number]”.
2. Review & Acknowledgment: Our client operations team will review your project status and respond within two (2) business days.
3. Processing Method: Approved refunds are credited directly to the original payment method (international bank wire or corporate credit card).
4. Processing Time: Once approved, funds are typically processed within 5 to 10 business days depending on your financial institution’s international settlement timelines.

6. Contact for Commercial Inquiries

For questions regarding engagement terms, deposits, or refund status:

Core Harbor Base
Client Accounts Desk
Office 6, 64 Sample Road, Chiang Mai 00000, Thailand
Telephone: +66 52 000 218
Email: info@core-harborbase.click